The Guardian Medical Logistics Privacy Policy was last updated on: May 30, 2015.

Guardian Medical Logistics Incorporated is committed to protecting your privacy. The purpose of this Privacy Policy is to inform you about Guardian Medical Logistics’ practices relating to the collection, use and disclosure of personal information that may be provided through access to or use of our website or shipping services and related products or that may otherwise be collected by us.

Personal Information

For the purpose of this Privacy Policy, “personal information” means (a) information about an identifiable individual, including, name, mailing address, e-mail addresses, credit card numbers and phone number; and (b) information about an identifiable business organization, including company name, mailing address, email address, and financial information, but does not include the name, title or business address or telephone number of an employee of the business organization.

Collection and Use of Personal Information

Guardian Medical Logistics collects and retains information about every shipment we make so that we can better provide you with the services and information necessary to make shipping even easier and more efficient. Examples of personal information collected by Guardian Medical Logistics are:

  • Contact information: (i) for an individual (such as name, mailing address, e-mail address and telephone number in a non-business capacity); and (ii) for a business organization (such as company name, mailing address, email address, business phone number and financial information);
  • Proof of identity (such as signature, driver’s license number and tax identification number);
  • Financial and billing information (such as credit card details and credit history); and on an optional basis, demographic information (such as age, education and occupation).

Guardian Medical Logistics uses personal information for the following purposes:

  • To provide timely and reliable services, including shipping, tracing packages, and communicating with you and the intended recipient of your packages about the status of a shipment.
  • To provide customer support, account management and billing, verifying customer credit, customer authentication and related services;
  • To develop and maintain our relationship with you and to communicate with you;
  • To develop and improve our products, services and website;
  • To advise you about new products and services that may be of interest to you;
  • To satisfy Guardian Medical Logistics’s legitimate business interests (for example, conducting market studies and trend analysis and generating aggregate data and reports which record customer behavior as a whole); and to assist law enforcement agencies, to collect outstanding debts, to protect our business interests and the interests of our customers, and to generally meet requirements imposed by law.

Disclosure of Personal Information

Except with your consent, we will not give, sell, share, license, trade or rent your personal information to any third party not affiliated with your transaction, except as required by law or in connection with an investigation of possible illegality or misuse of Guardian Medical Logistics services. Guardian Medical Logistics may disclose personal information to third party vendors engaged to assist us in providing services to you or to carry out one or more of the purposes described above.

Knowledge and Consent

Guardian Medical Logistics collects personal information about our customers only when our customers voluntarily provide it. When such personal information is provided to us, you are consenting to its use by Guardian Medical Logistics consistent with this Privacy Policy. You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. If you wish to withdraw your consent, please contact Guardian Medical Logistics at (314) 576-7766 or info@guardianml.com. Guardian Medical Logistics will inform you of the implications of withdrawing consent. We will not, as a condition of the supply of a product or service, require you to consent to the collection, use or disclosure of information beyond that required to fulfill the explicitly specified and legitimate purposes.

Protection of Personal Information

Guardian Medical Logistics makes all commercially reasonable efforts to ensure that personal information collected from you is protected against loss and unauthorized access. Access to your personal information is restricted to selected Guardian Medical Logistics employees or representatives. In addition, Guardian Medical Logistics employs generally accepted information security techniques, such as firewalls, access control procedures and cryptography, to protect personal information against loss and unauthorized access. Guardian Medical Logistics uses commercially reasonable efforts to limit access to its vehicles and facilities to authorized personnel, however, Guardian Medical Logistics cannot guarantee the confidentiality of information that is displayed in plain view on any shipment package or shipment label.

Retention of Personal Information

Guardian Medical Logistics retains your personal information for as long as necessary to fulfill the purpose for which it was collected and to comply with applicable laws.

Consent to Receive Certain E-mails

Guardian Medical Logistics may, from time to time, send e-mail communications about Guardian Medical Logistics products, services and special offers to customers and others with prior consent. Each e-mail we send for marketing purposes enables recipients to opt out of receiving further marketing e-mails from Guardian Medical Logistics. There are certain e-mails that Guardian Medical Logistics may continue to send to Guardian Medical Logistics customers. Guardian Medical Logistics also uses e-mail to provide details about customer account(s) and operational information regarding existing products, services and systems.

Changes to Privacy Policy

Guardian Medical Logistics reserves the right, in its sole discretion, to change, modify, add, or delete portions of this Privacy Policy at any time without notice; any such change, modification, addition or deletion will be effective when it is posted on this website.

Access

You may contact Guardian Medical Logistics at (314) 576-7766 or info@guardianml.com to request access to or correct or update of your personal information.

Contact Us

In the event that you have any questions about this Privacy Policy or if you have reason to believe that Guardian Medical Logistics may have failed to adhere to this Privacy Policy, you may contact us at:

Privacy Compliance Officer
1868 Craigshire Road
St. Louis, MO 63146

Or send an e-mail to info@guardianml.com. Please note that any comments, suggestions or materials provided to Guardian Medical Logistics shall be deemed to be of a non-confidential and non-proprietary nature (becoming the property of Guardian Medical Logistics upon Guardian’s receipt of same) and Guardian Medical Logistics shall be entitled to use and distribute such comments, suggestions or materials to any other parties and for any other purposes, including, but not limited to, developing and marketing products and/or services incorporating or based on any such comments, suggestions or materials.